Delivery
UK and International deliveries are sent via Royal Mail.
Please allow extra time before contacting us if you do not receive your order within the estimated delivery time.
If you haven’t received your order within 14 business days for UK or 20 for International orders, and we haven’t already been in touch, please send us an email with your order number and we will investigate.
Refunds
Your satisfaction is important to us at Slay Inside. We, therefore, accept the return of any unworn product, in its original condition within 14 days after delivery.
We ask that you;
- Send an email to support@slayinside.com explaining your wish to return, to which we will then issue you with a return address to post to.
- Package the item suitably so the product is not damaged in transit, making it unsaleable and therefore non-refundable.
Once the product has been received we will issue your refund within 2 working days. Please note that should any issues occur that the refund could take a few days longer to complete, but you will receive a notification of a pending refund.
You will receive the original value paid, not including any delivery costs unless the product is deemed as faulty or defective.
Discounted sale priced products are refunded at the same value you purchased them for.
Exchanges
You can place a new order and send the items back by following our return policy and receive a refund. In case you have received a defective or wrong item, please contact us via the email address before returning.
Exclusions
The following products can not be returned:
Showing signs of being worn, washed, modified or damaged in any way will not be eligible for a refund.
For hygiene reasons, we cannot accept returns for underwear and socks unless faulty.
If they are marked, soiled, stretched, bleached, or damaged in any way.
If they are scented with aftershave, perfume, deodorant, or smoke.
All goods/ products are at the responsibility of the customer until they have been delivered to us.
We reserve the right to refuse a return for any of the above reasons, and other justified reasons not mentioned above.